Client satisfaction refers to the extent to which a client or customer is happy with the products or services they received from a business or organization. It is a measure of how well a business is meeting the needs and expectations of its clients.

Client satisfaction is important for businesses and organizations because it can affect their reputation, customer loyalty, and ultimately, their financial success. When clients are satisfied with a company’s products or services, they are more likely to become repeat customers, recommend the company to others, and leave positive reviews.